Privacy Policy

Welcome to 24x7 Repair. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Website, or otherwise contacting us.

• Personal Details: Name, Phone Number, and Email Address.
• Service Details: Your City, Appliance Type, Warranty Status, and Purchase Year.
• Device Data: We may automatically collect device information (like IP address, browser type) for analytics and to auto-detect your city for better service.

2. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below:

• To facilitate and process your appliance repair booking.
• To send you confirmation emails and WhatsApp updates regarding your repair request.
• To assign an independent, specialized technician to your service request.
• To respond to your inquiries and offer customer support.

3. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

Specifically, your service request details (Name, Phone, City, Appliance details) will be shared securely with the assigned independent technician so they can contact you and visit your premises for the repair.

4. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Your data is stored securely in encrypted databases (like Google Sheets via Google Apps Script) and is only accessible to authorized administrative personnel.

5. Disclaimer of Brand Affiliation

Please note that we are an independent, private third-party service provider. Any brand names, logos, or trademarks used on our website are strictly for descriptive purposes to indicate the types of appliances our independent technicians can repair. We are not officially affiliated with or endorsed by any of these appliance manufacturers.

6. Contact Us

If you have questions or comments about this notice, you may email us at info@24x7---repair.in.net or contact us via our Contact Page.